Terms of Service
Last Updated: January 2025

Please read these Terms of Service ("Terms," "Agreement") carefully before using 1122ads.com and/or 1122avenue.com

(the "Website") or engaging with any services provided by 1122 Avenue Digital Solutions LLC ("Company," "we," "our," "us"). These Terms outline the conditions governing your use of the Website and any services, including but not limited to Virtual Assistant Services, provided by 1122 Avenue Digital Solutions LLC, a Limited Liability Company formed in California, United States. By accessing the Website or engaging in our services, you agree to be bound by these Terms. If you do not agree, you may not access the Website or use our services.

1. Introduction

Users of the Website and services are referred to as "You," "Your," or "Client." This Agreement constitutes a legally binding contract between you (or the entity or business you represent) and 1122 Avenue Digital Solutions LLC. By accessing the Website, engaging in our services, or clicking "Accept" or "I Agree," you confirm that you have read, understood, and agreed to these Terms. This Agreement applies to all Website visitors, registered users, and clients of our services.

2. Scope of Services

1122 Avenue Digital Solutions LLC offers a range of services, including digital marketing and CRM solutions, as well as

Virtual Assistant Services through its specialized division, 1122 Avenue Digital Solutions Virtual Assistant Services.

Our Virtual Assistant Services include administrative assistance, bookkeeping, lead generation and appointment setting, social media management, accounting and tax preparation, real estate management support, legal executive and paralegal, medical administrative and billing, and outbound calling services.

All services are provided under the terms set forth in this Agreement.

3. Virtual Assistant Services, Work Schedule & Non-Solicitation

3.1 Work Schedule & Holiday Observance

Virtual Assistants will work according to the Client’s required schedule in the designated U.S. time zone. Major U.S. holidays will be observed, and services will not be provided unless otherwise arranged in advance.

3.2 Time Tracking

We use Hubstaff or similar time-tracking applications to monitor Virtual Assistant hours for accurate invoicing and transparency.

3.3 Service Delivery

Virtual Assistant Services are provided by experienced professionals, including outsourced personnel in the Philippines. While Clients are assigned a primary Virtual Assistant for consistency, tasks may be handled by other team members with relevant expertise to ensure seamless service delivery.

3.4 Adjustment Period

An adjustment period of 30-60 days is recommended for Virtual Assistants to integrate into the Client’s workflows, tools, and business processes.

3.5 Client Responsibilities

Clients are responsible for providing the necessary tools, software access, and training materials for their assigned Virtual Assistant(s). Clear task requirements, expectations, and deadlines must be communicated to ensure smooth operations.

3.6 Confidentiality and Security

All Virtual Assistants sign Confidentiality Agreements and Non-Disclosure Agreements (NDAs) to protect Client data. We comply with data privacy regulations and use secure communication platforms.

3.7 Billing and Payments

Service plans include tiered hourly packages. Additional hours beyond the selected plan will be billed at the agreed hourly rate. Overage charges are billed bi-monthly on the 15th and 30th/31st of each month. Clients receive detailed invoices and time-tracking reports.

3.8 VA Buyout Option

A Client may only hire a Virtual Assistant (VA) directly outside of the Company’s services by providing written notice and paying a

buyout fee.

For Clients requesting a buyout before the VA has completed six (6) months of service, the buyout fee is equal to nine (9) months of service charges, based on the agreed hourly rate and average weekly hours.

For Clients requesting a buyout after six (6) months of service, the buyout fee is equal to six (6) months of service charges, based on the agreed hourly rate and average weekly hours.

These fees cover the Company’s investment in recruiting, training, onboarding, administrative support, and infrastructure provided throughout the VA engagement.

The buyout fee must be paid in full within fourteen (14) days of written notice. Once payment is received, the VA is released from all obligations to the Company, and the Client may work with the VA directly.

3.9 Replacement Policy

If an assigned Virtual Assistant is not a good fit or becomes unavailable due to unforeseen circumstances, we will provide a suitable replacement to ensure service continuity.

4. Non-Solicitation and Non-Circumvention

4.1 Non-Solicitation

Clients may not solicit, hire, or engage any Virtual Assistant introduced by the Company outside of this Agreement during the term of service and for 24 months after termination. Employment offers, freelance contracts, or consulting agreements with Virtual Assistants require the Company’s written consent.

4.2 Non-Circumvention

Clients may not bypass the Company to establish a direct relationship with a Virtual Assistant introduced through our services. Clients are prohibited from sharing Virtual Assistant contact information with third parties for direct engagement.

5. Termination Policy & Service Discontinuation

5.1 Service Discontinuation & VA Release Option

If 1122 Avenue Digital Solutions LLC ceases operations or discontinues Virtual Assistant services, Clients may continue employing their assigned Virtual Assistant under these conditions:

Clients must provide written notice of intent to retain the Virtual Assistant. A buyout fee equivalent to three months’ service charges at the agreed hourly rate must be paid within 14 days. Both parties must sign a Mutual Release Agreement, officially ending obligations between the Client and Company. After the buyout, the Client may engage the Virtual Assistant directly without further restrictions. This option is not available if the Client has unpaid invoices or is in breach of the Agreement.

5.2 Termination by the Client

Clients may terminate this Agreement with 30 days' written notice . Outstanding balances, including overage charges, must be paid before termination is finalized.

5.3 Termination by the Company

We reserve the right to terminate this Agreement if the Client fails to meet payment obligations, breaches these Terms, or misuses our services. No refunds will be issued for services already rendered.

6. Compliance with Laws & Limitations of Liability

6.1 Compliance with Laws

Clients must ensure compliance with all applicable laws, including employment, tax, and data protection regulations. The Company is not responsible for any legal or tax obligations arising from the Client’s engagement with a Virtual Assistant.

6.2 Limitation of Liability

We are not liable for indirect, incidental, or consequential damages resulting from the use of our services. This includes but is not limited to loss of data, revenue, or profits due to delays, interruptions, or inaccuracies.

7. Right to Refuse or Terminate Service

The Company reserves the right to refuse service to anyone for any reason, including non-payment, abusive behavior, or violation of these Terms. If a Client violates these Terms, services may be terminated immediately without a refund.

8. Service Availability & Downtime

We strive for uninterrupted service but do not guarantee 100% uptime . We are not responsible for third-party service failures, including Hubstaff outages or force majeure events. Clients may receive service credit for disruptions exceeding 48 hours, but refunds will not be issued.

9. Changes to Terms & Updates

We reserve the right to modify these Terms at any time. Changes are effective immediately upon posting on the Website. Clients are responsible for reviewing the Terms periodically. Continued use of our services constitutes acceptance of updates.

10. Governing Law

This Agreement is governed by and construed in accordance with the laws of the State of California, United States, without regard to conflict of law provisions.

11. Acknowledgment & Acceptance

By using our services, you confirm that you have read, understood, and agreed to these Terms. If you do not agree, you must discontinue the use of our services.

12. Contact Information

For questions about these Terms, please contact us at:

Email: [email protected]